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Customer Service Practitioner Apprenticeship – Level 2

What will I be doing?
Great customer service is a key part of any business, and is one of the most valuable skills a working individual can acquire.

Providing exceptional customer service will allow you to excel in the workplace, especially in customer-facing roles such as those of shop attendants, estate agents, and a sales and service team.

The Pearson Level Customer Service Practitioner Apprenticeship will teach you a range of practical skills that are transferable to almost any role. You will build these skills in a real-world customer service environment by actively taking part in some of the following duties:

  • Communicating with customers both verbally and in writing
  • Making and receiving phone calls with customers
  • Developing relationships with customers and resolving customer service issues
  • Gather, analyse and interpret customer feedback

What qualifications will I get?

  • Pearson Level 1 or Level 2 Certificate in Functional Skills English
  • Pearson Level 1 or Level 2 Certificate in Functional Skills Mathematics
  • Institute for Apprenticeships Customer Service Practitioner Level 2, achievable at Pass or Distinction. This includes a Show Case, Professional Discussion and Observation of your skills

What are the entry requirements?
There are no formal requirements to apply to do this apprenticeship.
However, you will be required to deal with customers face-to-face, so good communication skills, respect, and a desire to help the customer get the best outcome are desirable.

What can I do afterwards?
Customer Service skills are a highly desirable, transferable skill. This qualification will put you a step ahead of the competition. You could seek employment in a customer service role, or you could progress further on to Customer Service Level 3.